Telesales for Results Course

People Development Courses

Management Training Courses

Trainer Development Courses

WHO SHOULD ATTEND?

Anyone involved in generating business via telephone sales. Anyone who deals with other people on the telephone and wants to make a quantum leap in the results they get. Anyone who wants to make selling on the telephone easier and more effective.

BY THE END OF THE COURSE DELEGATES WILL BE ABLE TO:

Sales Courses

Adult Protection Courses

Accredited Management Training

Understand the communication process and how it applies to telephone sales.Maintain a confident telephone manner.Gain rapport with any caller.Use verbal and non verbal communication for maximum impact.Provide ‘exceptional service’ on the telephone.Master effective use of questions to identify real needs.Maintain control of the telephone conversation to get results.

COURSE TOPICS

Communication model.Maintaining State.Building Rapport with any caller.Creative use of voice tone.Maintaining rapport & interest.The structure of exceptional service.Powerful questions to put you ahead of your competition.Maintaining control – blending results and rapport.

EXTRA ENCOURAGEMENT

This one-day programme is designed to be highly practical and participative to allow participants to apply straight away the necessary skills, knowledge and understanding required to increase the results of their telesales conversations.

Participants will receive high quality personal feedback and coaching to enable them to dramatically improve their results.

DELEGATE NUMBERS:

Maximum 12 people.

BOOK THIS COURSE:

For more information or if you would like to book this course please contact us using the following methods:

Phone: 01455 823852
Email: ljudge@theconnection.fsbusiness.co.uk
Online: Click here

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