Customer Service Workshop

People Development Courses

Management Training Courses

Trainer Development Courses

In any customer-facing environment it is vital that the service your staff give matches the promises the organisation, through its product or services promises (directly or indirectly). Customers all too often decide not to buy because of the service they receive rather than the product not delivering. Make sure you are not losing valuable customers through poor customer service.

Who is this course for?

Everyone who has a customer-facing role in the organisation

Course Content

Customers - What are they?
Who are our customers and what do they mean to the business?

The Other Side of the Counter
I would intend to take delegates out of the “service giving” situation to look at the reverse side - How do they feel about receiving service?

Living Up To Our/Your Promises
Session to identify the problems of the organisation making promises we don’t fulfil, and how we should deal with the situation when it’s apparent we are going to disappoint.

“What Was That You Said?”
Session focussing on communications.

“What Do You Expect Me To Do About It?”
This session would focus on getting staff to ‘own the problem’ and how to deal with the flack/complaints in a professional way without saying “it’s not my problem” or “don’t blame me, I didn’t promise you it!” etc.

Sales Courses

Adult Protection Courses

Accredited Management Training

DURATION

This is a one day course.

BOOK THIS COURSE:

For more information or if you would like to book this course please contact us using the following methods:

Phone: 01455 823852
Email: ljudge@theconnection.fsbusiness.co.uk
Online: Click here

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